Tolemine

Privacy Policy

Privacy Policy

We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We may collect the following information when you use our website:

  • Order information: name, billing/shipping address, email address, phone number (if provided), and details about the items you purchase.

  • Payment information: payments made through our website are processed by Stripe. We do not store your full payment card number on our servers.

  • Contact form messages: when you contact us through our forms, we collect the information you submit (such as your name, email address, and message).

  • Account information (if you create an account): username, email address, and order history.

  • Technical information: your IP address and basic device/browser information may be collected by our web server for security, troubleshooting, and spam prevention.

How we use your information

We use your information to:

  • Process and fulfill orders, including shipping and customer service.

  • Communicate with you about your order, questions, or requests.

  • Prevent fraud, abuse, and spam.

  • Maintain business records for accounting and tax purposes.

Payments

Online payments are processed securely by Stripe. Stripe may collect and process payment and transaction data according to their policies.

International and manual invoices

If you request a manual invoice (for example, an international order), we may send an invoice through PayPal using the email address and order details you provide. PayPal processes that transaction according to their policies.

Sharing of information

We do not sell your personal information. We share information only when necessary to operate our business, such as with:

  • Payment processors (Stripe, and PayPal for manual invoices when requested)

  • Shipping carriers (to deliver your order)

  • Service providers who help run our website (hosting, email delivery, spam protection), only as needed

Cookies

Our website may use cookies to keep your cart working, maintain login sessions, and support basic site functionality. You can control cookies through your browser settings.

Data retention

We retain order and customer information as long as needed for order fulfillment, customer service, and legal/accounting requirements. Contact form submissions may be retained for customer service and recordkeeping.

Your choices

You can request access to, correction of, or deletion of your personal information (where applicable). Some information must be retained for legal or accounting reasons.

To make a privacy request, please use our Contact page. In your message, include “Privacy Request” and the email address used for your order/account.

Spam protection: This site uses reCAPTCHA to help prevent spam and abuse. Information submitted may be processed to provide this security service.

Updates to this policy

We may update this policy from time to time. Changes will be posted on this page.

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